Shipping and Returns
Shipping
All orders are processed and shipped within 3 business days from our studio in California. You'll get a tracking number by email once your order ships.
- Standard U.S. shipping — $5.99, and FREE on orders of $60 or more. Typically arrives 3-5 business days after processing.
- Express shipping — $15, available at checkout for orders that need to arrive faster.
International Shipping
We ship to over 25 countries, including Canada, the UK, Australia, most of Europe, Japan, South Korea, Singapore, and the UAE. International rates are calculated at checkout based on your address, so you'll see exact shipping costs before you pay.
International orders typically deliver 7-21 business days after we ship, depending on the destination and customs processing in your country. Any duties, taxes, or import fees charged by your country's customs authority are your responsibility and aren't included in your order total. These are usually collected by the carrier at delivery.
Returns and Exchanges
If your order arrived damaged, incomplete, or incorrect, contact us within 14 days of delivery and we'll take care of it. Replacement, refund, or store credit, your call. For damaged or wrong items, we cover return shipping.
Personalized products are made specifically for you, so we can't accept returns on those unless there's an error on our end. Non-personalized items may be returned unused and in original condition within 14 days of delivery. For non-defective returns, customers cover return shipping, and original shipping costs are not refunded.
Order Changes and Cancellations
Need to change an address, swap a theme, or cancel? Email us at sarah@heartpoststudio.com within 24 hours of placing your order and we'll do our best. Once a personalized kit has gone into production or any order has shipped, we can't make changes.