Subscription Policy

Thanks for subscribing with Heartpost Studio. We want every delivery to feel like a little gift in the mailbox — and we want the fine print to be just as friendly. Here's exactly how our subscriptions work and how you stay in control of yours.

Our subscriptions

  • The Heartpost Mail Club — a new theme every month, with a story, coloring page, stickers, and stationery. Shipping is always included.
  • Refill Subscribe & Save — your favorite Stationery Set refill, delivered on the schedule you choose (every 1, 2, or 3 months) at 15% off, for as long as your subscription is active.

The Heartpost Mail Club delivery schedule

Every Mail Club delivery follows the same simple monthly rhythm:

  • Order by the 1st. Sign-ups for each month's delivery are open until the 1st of that month. Subscribe on or before the 1st to receive that month's delivery.
  • Deliveries are sent on the 15th. Everything for the month is prepared by hand and sent on the 15th.
  • Joined after the 1st? If you start your subscription after the 1st (for example, anytime from the 2nd to the 15th), you've just missed that month's cutoff — your first delivery will be the next month's, sent on the 15th of that following month.

After your first delivery, you'll receive a new Mail Club each month on the 15th, until you pause or cancel.

How billing works

When you subscribe, you authorize us to automatically charge your saved payment method on a recurring basis, at the price and frequency you selected, until you pause or cancel. Your first charge happens when you place the order. After that, you're charged automatically at the start of each new cycle (for example, monthly for a monthly plan).

Pricing & discounts

Your subscription price is shown at checkout and stays the same for each recurring order unless we notify you of a change in advance. Subscribe & Save discounts apply automatically to every recurring delivery for as long as your subscription remains active. If you cancel and later resubscribe, current pricing applies.

Shipping

Mail Club deliveries include shipping in the price you see, and follow the monthly schedule above (they're sent on the 15th). Refill subscriptions ship at our standard shipping rates, calculated at checkout, and go out shortly after each order is created. Everything is prepared by hand in California.

Managing your subscription

You're always in control. Log in to your account at heartpoststudio.com/account and open Manage subscription to:

  • Skip an upcoming delivery
  • Pause your subscription
  • Change your delivery frequency
  • Swap the theme or variant
  • Update your shipping address or payment method
  • Cancel anytime

Cancelling

You can cancel your subscription at any time, with no fees and no minimum commitment. For the Mail Club, cancel before the 1st to skip that month's delivery. For refills, please make changes or cancel before your next billing date. If an order has already been charged, that order will still be delivered, and you simply won't be billed again.

Failed or declined payments

If a payment doesn't go through (for example, an expired card), we'll automatically retry it over the following few days. You can update your payment details anytime from your account. If we're unable to collect payment, your subscription may be paused until your payment method is updated.

Refunds

Because subscription orders are prepared and shipped shortly after they're placed, recurring charges are generally non-refundable once an order has been processed. That said, we're a small studio that cares — if something arrives damaged, or anything isn't right, email us and we'll make it right.

Changes to this policy

We may update this policy from time to time. If we make a meaningful change to your subscription's pricing or terms, we'll let you know in advance.

Questions?

We're happy to help. Email us anytime at sarah@heartpoststudio.com.